Rhapsody is currently scamming its subscribers by locking out various mp3 players ie: the Sansa e200r in an attempt to force them into buying new units. I found a site where 45 or 50 customers/subscribers so far have found that their units no longer will work and expect this number will rise as others try to perform the required monthly authorization.
Rhapsody of course suggests useless fixes (none of which work) then blames Sansa for the problem (who don't want to hear it)and finally claim they are working on the problem.
It's funny that Rhapsody now makes you pay for three months at a time instead of one and suddenly this mystery Rhapsody software update (on their part) problem occurs.
As I do own an ipod, I think that instead of being flim flammed into replacing my perfectly good Sansa MP3 player I'll cancel my subscription to Rhapsody, take the loss and get a itunes account with a company that has some integrity.
I wonder if Rhapsody will be giving credit to customers that can no longer use their service and don't wish to be forced to buying a new MP3 player that in the future will probably be rendered useless when they pull this scam again? 1276c1b
Rhapsody of course suggests useless fixes (none of which work) then blames Sansa for the problem (who don't want to hear it)and finally claim they are working on the problem.
It's funny that Rhapsody now makes you pay for three months at a time instead of one and suddenly this mystery Rhapsody software update (on their part) problem occurs.
As I do own an ipod, I think that instead of being flim flammed into replacing my perfectly good Sansa MP3 player I'll cancel my subscription to Rhapsody, take the loss and get a itunes account with a company that has some integrity.
I wonder if Rhapsody will be giving credit to customers that can no longer use their service and don't wish to be forced to buying a new MP3 player that in the future will probably be rendered useless when they pull this scam again? 1276c1b
 Comments (2) |
| 1. Written by elmer thud on August 10, 2011 from new york, new york, US max i dont know what u r talking about customer service is great. no problems at all. |
| 2. Written by Maxx on March 22, 2011 from buffalo, new york, US Just for fun I spent 20 minutes with Rhapsody customer service yesterday to hear as expected solutions that had no bearing on the problem. It's funny that Rhapsody can't even outsource to English speaking agents. In any event the agent apparently had no scripts that actually pertained to Rhapsody's servers not allowing the aforementioned MP3 players to re-authorize. He actually said at the end of our conversation that I would have to contact Sansa. Well apparently Rhapsody realized enough people didn't buy the explanations they were offering and updated the software on their servers. After three weeks of no Rhapsody on my MP3 player I tried again to authorize my unit and it finally worked. I’d like to make a couple suggestions for Rhapsody customer service. 1. Outsource to people that have command of the English language and 2. It might be nice to inform your representatives as to what is going on and if in fact this whole situation was just a software glitch on their servers, to be honest about it. |
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